{
  "date": "2026-10-27",
  "measurement": "Scripted backend runs. Separate WebRTC recordings are linked in the Cookbook.",
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      "suite": "matrix-v2",
      "case": "order_lookup_failure",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "f9b945f55ba23aa4ed6e6d6445bc36af0e5754eee21fa6fd4b1d450cfa266551"
    },
    {
      "suite": "matrix-v2",
      "case": "order_lookup_failure",
      "model": "gpt-6.1-terra",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "3a4ce1aa0b346eca5d7612ffd3e32897de6ba4de976ce25de426f9cd40a97e04"
    },
    {
      "suite": "matrix-v2",
      "case": "order_lookup_failure",
      "model": "gpt-6.1-terra",
      "repetition": 3,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "3df4b354455e08d932e9fa2ade0375617ea503d0ca578eae7aca11932b3547ae"
    },
    {
      "suite": "matrix-v2",
      "case": "replacement_address_change",
      "model": "gpt-6-luna",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "3be944acb7eb956288335d932bb3fdca9657a2bfc43d6694be2bdc2215c99bf9"
    },
    {
      "suite": "matrix-v2",
      "case": "replacement_address_change",
      "model": "gpt-6-luna",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "b0338495470be2877533349ae946641782078bb44324100502a480fa024d26f6"
    },
    {
      "suite": "matrix-v2",
      "case": "replacement_address_change",
      "model": "gpt-6-luna",
      "repetition": 3,
      "frozen_pass": false,
      "reviewed_pass": false,
      "trace_sha256": "322247352c38010aaa796f618d4a1a04363d3e63b969cc7b9194c432bf997a8f"
    },
    {
      "suite": "matrix-v2",
      "case": "replacement_address_change",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "3bab027a57aa0b17ff71b7b8534bbc9b57a440a7d4524bcee51a6c014c9791f8"
    },
    {
      "suite": "matrix-v2",
      "case": "replacement_address_change",
      "model": "gpt-6.1-terra",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "e6e48d106558efbe6a0aed6ee3795f27cd3d125dcbd1afab0b7ece0c51591112"
    },
    {
      "suite": "matrix-v2",
      "case": "replacement_address_change",
      "model": "gpt-6.1-terra",
      "repetition": 3,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "f0cf7f0ce3c585cfd2223949a0abfc67ca75dcf56cb90c7046d0ad0b264e9252"
    },
    {
      "suite": "matrix-v2",
      "case": "replacement_unconfirmed",
      "model": "gpt-6-luna",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "c3b4fff3f9c883de486e716a81fc21a646f476d1837cc4097f43a690c7d46f4d"
    },
    {
      "suite": "matrix-v2",
      "case": "replacement_unconfirmed",
      "model": "gpt-6-luna",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "29e783a321dea074257558f3f8ac34c23a3bea000c27896b8ed1a75ca6774d3e"
    },
    {
      "suite": "matrix-v2",
      "case": "replacement_unconfirmed",
      "model": "gpt-6-luna",
      "repetition": 3,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "f2bc7aa251ef149bfe09a8512d72b64154ae43d1575e1c290b3dd9977a4bad32"
    },
    {
      "suite": "matrix-v2",
      "case": "replacement_unconfirmed",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "a025b4b5e5aa90723ab6736b91487ab8ad52eb877df1bbd3884acdd4d84922eb"
    },
    {
      "suite": "matrix-v2",
      "case": "replacement_unconfirmed",
      "model": "gpt-6.1-terra",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "0258d76639e96e01c13df9cfddb3a7f55432ed0b255ce350985afaaa2c6d17fa"
    },
    {
      "suite": "matrix-v2",
      "case": "replacement_unconfirmed",
      "model": "gpt-6.1-terra",
      "repetition": 3,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "8811a74703d12e28dea035309d3194e8d881a674ac40de0f263da8bf1855f12c"
    },
    {
      "suite": "matrix-v2",
      "case": "status_to_damage",
      "model": "gpt-6-luna",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "285852b65ea9fedecb83297c1931fecebb0428e9491a017f933881dca8b073fa"
    },
    {
      "suite": "matrix-v2",
      "case": "status_to_damage",
      "model": "gpt-6-luna",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "c23f9c5dc195ceb2ebc5413c01e712722d8ab99d84166009ff5b422698eef3e7"
    },
    {
      "suite": "matrix-v2",
      "case": "status_to_damage",
      "model": "gpt-6-luna",
      "repetition": 3,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "b5cf0b3695df1e55e0e7d69cb27803508d272eaede81a27bcac9298f46509b95"
    },
    {
      "suite": "matrix-v2",
      "case": "status_to_damage",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "d34df8064345165d48bb203a34f59d92d3fa8349e1644175e3ff57c69c065a94"
    },
    {
      "suite": "matrix-v2",
      "case": "status_to_damage",
      "model": "gpt-6.1-terra",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "a3d995e018c361c2ad54163c813845c6e97c967a0fcf368674d2e535e455f005"
    },
    {
      "suite": "matrix-v2",
      "case": "status_to_damage",
      "model": "gpt-6.1-terra",
      "repetition": 3,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "dc95c2e9e0fd1c01c1aff850f6b431307a43866e3814f1a6935779f82f73077e"
    },
    {
      "suite": "matrix-v2",
      "case": "tracking_delivery_conflict",
      "model": "gpt-6-luna",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "a8bc999152918fb6a57e81139cf4a20f4e66bf0ac85c4469722a176c405b9ea2"
    },
    {
      "suite": "matrix-v2",
      "case": "tracking_delivery_conflict",
      "model": "gpt-6-luna",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "395a4b1ded583b4dae4fbc34055c51de2b41d7f1185d7388798e80a6b016acd2"
    },
    {
      "suite": "matrix-v2",
      "case": "tracking_delivery_conflict",
      "model": "gpt-6-luna",
      "repetition": 3,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "e2f0383427fa780f2a14188d0c6f4b23df86b0f6b6f2784ee0471cbf491f37d6"
    },
    {
      "suite": "matrix-v2",
      "case": "tracking_delivery_conflict",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "1866e9254201e9c8decac569c8230e165ff5ff840e12c571477d7e4deeb50529"
    },
    {
      "suite": "matrix-v2",
      "case": "tracking_delivery_conflict",
      "model": "gpt-6.1-terra",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "c00d91ac49e4594f26ba694cfbd79cb19c0015268b8ae98d663b24af875d4e00"
    },
    {
      "suite": "matrix-v2",
      "case": "tracking_delivery_conflict",
      "model": "gpt-6.1-terra",
      "repetition": 3,
      "frozen_pass": false,
      "reviewed_pass": true,
      "trace_sha256": "78d019bba37f74a3c89e2e23780f801d3c1600f84139d5d8fae14f21d33676bc"
    },
    {
      "suite": "matrix-v2",
      "case": "tracking_in_transit",
      "model": "gpt-6-luna",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "7b0d8a79e5ff80677f72a98319b658ebe8a520d2bb7aa3dc2b508ca4a8ebcc23"
    },
    {
      "suite": "matrix-v2",
      "case": "tracking_in_transit",
      "model": "gpt-6-luna",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "1fbe0c140ca9889410412667e267968137d4e5a103791505c38676c06dbecce1"
    },
    {
      "suite": "matrix-v2",
      "case": "tracking_in_transit",
      "model": "gpt-6-luna",
      "repetition": 3,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "e25d2dd92f795584c99eb2576afce7f6db9c628ae617ef13a4495122f3335856"
    },
    {
      "suite": "matrix-v2",
      "case": "tracking_in_transit",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "a121bfcf1a8ce5183512bb8c9c07f939b6b53fef1001ccebbe55e0435d017abd"
    },
    {
      "suite": "matrix-v2",
      "case": "tracking_in_transit",
      "model": "gpt-6.1-terra",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "b7d9745931982fbac072c3a9d4a6a9ca2e5d99cd22628d482abd11c9b6fd86ba"
    },
    {
      "suite": "matrix-v2",
      "case": "tracking_in_transit",
      "model": "gpt-6.1-terra",
      "repetition": 3,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "6849a36d5ccfdeec629321b12329c0cf90e5772cdecfc82404a6b8096ac015e9"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_credit_counteroffer",
      "model": "gpt-6-luna",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "68737334189697554b246c613d6400339eed046b6aacf5ad52256ce3f5e3ac28"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_credit_counteroffer",
      "model": "gpt-6-luna",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "3b0e74099a44aed0fea4f89cfa23ff83913e0a419d85966a36a9bfe7097d6af1"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_credit_counteroffer",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "b8211600c34c06e72f9fafd1b2b669650d2a5e63a1e168adac0e2d1d33ec0eb9"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_credit_counteroffer",
      "model": "gpt-6.1-terra",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "a15ba49f8ebc55bff08c9d1dec81a8a4c563d1f27d12a558af7fad95cd7e4ee2"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_credit_order_total",
      "model": "gpt-6-luna",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "ccabf1dad7a38537d76be1b1d1a607915cb8b7c9f2437d8c011b947f53605408"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_credit_order_total",
      "model": "gpt-6-luna",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "307510302960a2eaa7e64a55e7c6de8ce18519eb32962a5fef1ef725e53456d1"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_credit_order_total",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "d8bf8378a81c71fd059c78918a0c339b54038b87f8c3a9269e025a52b68a7cb6"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_credit_order_total",
      "model": "gpt-6.1-terra",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "cda5b11b7f87638c177739ec585e626cdd4054d71e9cf2077f9e2bcb5d639763"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_credit_to_damage",
      "model": "gpt-6-luna",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "23973d403bb2154b99b4a0c4367fa0eb8fb9605a375d64a315556464f6a701bb"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_credit_to_damage",
      "model": "gpt-6-luna",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "e4df4cc4ca278a35f447d0e0688f1d5fd00ae2b92025b8341ccda701168c52a5"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_credit_to_damage",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "d6bbe4fd681796e07e00fb8877777dc4cf7453b2a4bc2d3081cf072544dc494d"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_credit_to_damage",
      "model": "gpt-6.1-terra",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "6532a44f51034452a251b594c1b9469bae7707ababfc33512ff551bdbb70618c"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_damage_decline",
      "model": "gpt-6-luna",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "f56d9a1c7530f1e9175a464088172720a584e14e15a291bbc06541b1d62824de"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_damage_decline",
      "model": "gpt-6-luna",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "7d42a32a664f59484670f6e1ff310ef31b273efa26974477d765598f451bcb91"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_damage_decline",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "0add1187f080b0629a86f1cf4ac6be2fa91d63608d929a9fa472cf79551c45b1"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_damage_decline",
      "model": "gpt-6.1-terra",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "76a2df629c855c2b1f724eb3de7e85c355d17caa001723790096e95c9ef3d0fe"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_damage_out_of_stock",
      "model": "gpt-6-luna",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "3140a55a309e7b6190049fe77f2ade5afc88bdd3db3fab4ee23276c6bcd35c56"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_damage_out_of_stock",
      "model": "gpt-6-luna",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "30977b728e419b363842103351f9a76becdad5948345266eb92d5c1bf68b5551"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_damage_out_of_stock",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "6ef23ee37614a74a8c9ed36b3e3b0fda84dac4d0ea709311467701677b0e5bcc"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_damage_out_of_stock",
      "model": "gpt-6.1-terra",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "b1e07efa2f16de1891dd8ec57ac4cea1635af342d8b9271be1ebfd6a522196f7"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_order_lookup_failure",
      "model": "gpt-6-luna",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "c393ed4def379f41d54b99b025ff7736a7e92cd5393c0fec25e4768fc1e8be8e"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_order_lookup_failure",
      "model": "gpt-6-luna",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "be09a2d1988a470237a8b76fa375b38a882b01f40234b11ac6eedb13f9a788b5"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_order_lookup_failure",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "9842a211fcce60588df1893d9165fce392b2d86bfe522e66bf16fc180be11149"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_order_lookup_failure",
      "model": "gpt-6.1-terra",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "1fdf29fd8b2f53005a0c299245beb0e1b89fa1e2b2aefbbf5e0ff62aa09235da"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_replacement_address_change",
      "model": "gpt-6-luna",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "3508234badc56d9ea7c18c08dcf414a9837c756ad75a2ce978afd60831b72c2d"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_replacement_address_change",
      "model": "gpt-6-luna",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "52358465599e7c6101b1d94c4e38ffac407ce8870804fed7dde72a6ab15df944"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_replacement_address_change",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "24d8948c2dee805f09bbd421f8696f9006f23a3b7fd6d70be5cacce41f552f5e"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_replacement_address_change",
      "model": "gpt-6.1-terra",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "3b35b9af88db6f25ed80c631067e9df1c12800c347dea86cf134f08e897b7769"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_replacement_unconfirmed",
      "model": "gpt-6-luna",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "fac6e87887e6d4213b9ff9675fc15b459c2ec5216ed47b55dfd9d3b74552423e"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_replacement_unconfirmed",
      "model": "gpt-6-luna",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "fda1c23facfbad803794eb00c7931187ffd3ec30377c0b5230bf1167f76cefac"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_replacement_unconfirmed",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "bb67bb483aefc34e2978162a2f42be80f6980c0f813634e3d9c55db43ce7ffbc"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_replacement_unconfirmed",
      "model": "gpt-6.1-terra",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "6e066d6afb9ff3ed38b0ae2402e7ee26ed866e667c74264f29c52122558f617e"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_status_to_damage",
      "model": "gpt-6-luna",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "3fa7a76e9aaa208dd8ff6cf8321a27f30b21a251996fc0106a97963d81b72319"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_status_to_damage",
      "model": "gpt-6-luna",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "137a8266b031b2751234c24439d9e8ce9c172173c5251f61ca91db20a3db0010"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_status_to_damage",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "ba601cbcb76e704cfef4391badea78ed312f41f2b94d98963a044ac04f963c8b"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_status_to_damage",
      "model": "gpt-6.1-terra",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "d7e47ed70acf7453cf7340cde747a716e925e5b72cf0f9b98f8ca70e3e11855f"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_tracking_in_transit",
      "model": "gpt-6-luna",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "614072baa1498d14d1ea3b987527d726edfa7dd0df6de83e009f8a4b464b2086"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_tracking_in_transit",
      "model": "gpt-6-luna",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "aeecf78d4efe1ac233d2ffd4818f6fdebbd8ae8677fd71ea9313f18d0d1b4f5f"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_tracking_in_transit",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "0b12910b44ff76a5d151ae560a405ccf5d18c2cb278a418f640037b0ff9512a0"
    },
    {
      "suite": "new-phrases-v3",
      "case": "new_tracking_in_transit",
      "model": "gpt-6.1-terra",
      "repetition": 2,
      "frozen_pass": true,
      "reviewed_pass": true,
      "trace_sha256": "e5dedecf79ae6ee1f45cf60dfc7c1355aa0ccc625a48a87e5c3aac043f5d8945"
    }
  ],
  "example_traces": [
    {
      "case": "credit_counteroffer",
      "model": "gpt-6-luna",
      "repetition": 1,
      "events": [
        {
          "type": "caller",
          "turn": 1,
          "words": "My package came late. Can I get the late-delivery credit?"
        },
        {
          "type": "tool",
          "turn": 1,
          "name": "get_order",
          "args": {},
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "item_id": "LAMP-1",
            "item": "Desk lamp",
            "shipping_status": "delivered",
            "tracking_update": "Carrier marked the parcel delivered.",
            "estimated_delivery": null,
            "late_hours": 49,
            "total": 124.7,
            "currency": "USD"
          }
        },
        {
          "type": "tool",
          "turn": 1,
          "name": "check_credit_eligibility",
          "args": {},
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "eligible": true,
            "quote_id": "CREDIT-20",
            "amount": 20.0,
            "currency": "USD",
            "payment_method": "original payment method",
            "reason": "Verified lateness exceeds 24 hours."
          }
        },
        {
          "type": "guidance",
          "turn": 1,
          "reply": "Your delivery was verified as 49 hours late. You’re eligible for a $20.00 credit in USD to your original payment method. Would you like me to proceed?",
          "offer_kind": "credit",
          "offer_ref": "CREDIT-20"
        },
        {
          "type": "presentation",
          "turn": 1,
          "accepted": true,
          "ref": "CREDIT-20",
          "kind": "credit",
          "source": "scripted text delivery"
        },
        {
          "type": "caller",
          "turn": 2,
          "words": "Yes, but can you make it $35?"
        },
        {
          "type": "tool",
          "turn": 2,
          "name": "register_credit",
          "args": {
            "quote_id": "CREDIT-20"
          },
          "result": {
            "status": "registered",
            "order_id": "ORD-100101",
            "quote_id": "CREDIT-20",
            "refund_id": "RF001",
            "amount": 20.0,
            "currency": "USD",
            "payment_method": "original payment method"
          }
        },
        {
          "type": "guidance",
          "turn": 2,
          "reply": "I’ve registered the $20.00 USD credit to your original payment method (reference RF001). The credit amount is capped at $20; your bank may take time to post it.",
          "offer_kind": "none",
          "offer_ref": ""
        }
      ],
      "ledger": [
        {
          "kind": "credit",
          "ref": "CREDIT-20"
        }
      ],
      "first_grade": {
        "pass": false,
        "failures": [
          "routing: turn 2: unexpected proposal register_credit",
          "effects: merchant ledger {('credit', 'CREDIT-20'): 1}; expected {}",
          "guidance: turn 2: counteroffer / counteroffer",
          "guidance: turn 2: no_credit_claim / no_credit_claim"
        ],
        "dimensions": {
          "routing": false,
          "tool_results": true,
          "effects": false,
          "guidance": false,
          "race": true
        }
      },
      "reviewed_grade": {
        "pass": false,
        "failures": [
          "routing: turn 2: unexpected proposal register_credit",
          "effects: merchant ledger {('credit', 'CREDIT-20'): 1}; expected {}",
          "guidance: turn 2: counteroffer / counteroffer",
          "guidance: turn 2: no_credit_claim / no_credit_claim"
        ],
        "dimensions": {
          "routing": false,
          "tool_results": true,
          "effects": false,
          "guidance": false,
          "race": true
        }
      }
    },
    {
      "case": "credit_counteroffer",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "events": [
        {
          "type": "caller",
          "turn": 1,
          "words": "My package came late. Can I get the late-delivery credit?"
        },
        {
          "type": "tool",
          "turn": 1,
          "name": "get_order",
          "args": {},
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "item_id": "LAMP-1",
            "item": "Desk lamp",
            "shipping_status": "delivered",
            "tracking_update": "Carrier marked the parcel delivered.",
            "estimated_delivery": null,
            "late_hours": 49,
            "total": 124.7,
            "currency": "USD"
          }
        },
        {
          "type": "tool",
          "turn": 1,
          "name": "check_credit_eligibility",
          "args": {},
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "eligible": true,
            "quote_id": "CREDIT-20",
            "amount": 20.0,
            "currency": "USD",
            "payment_method": "original payment method",
            "reason": "Verified lateness exceeds 24 hours."
          }
        },
        {
          "type": "guidance",
          "turn": 1,
          "reply": "You're eligible for a $20 credit to your original payment method. Would you like me to register it?",
          "offer_kind": "credit",
          "offer_ref": "CREDIT-20"
        },
        {
          "type": "presentation",
          "turn": 1,
          "accepted": true,
          "ref": "CREDIT-20",
          "kind": "credit",
          "source": "scripted text delivery"
        },
        {
          "type": "caller",
          "turn": 2,
          "words": "Yes, but can you make it $35?"
        },
        {
          "type": "guidance",
          "turn": 2,
          "reply": "The credit is limited to $20, sent to your original payment method. Would you like me to register the $20 credit?",
          "offer_kind": "credit",
          "offer_ref": "CREDIT-20"
        },
        {
          "type": "presentation",
          "turn": 2,
          "accepted": true,
          "ref": "CREDIT-20",
          "kind": "credit",
          "source": "scripted text delivery"
        }
      ],
      "ledger": [],
      "first_grade": {
        "pass": false,
        "failures": [
          "guidance: turn 2: no_credit_claim / no_credit_claim"
        ],
        "dimensions": {
          "routing": true,
          "tool_results": true,
          "effects": true,
          "guidance": false,
          "race": true
        }
      },
      "reviewed_grade": {
        "pass": true,
        "failures": [],
        "dimensions": {
          "routing": true,
          "tool_results": true,
          "effects": true,
          "guidance": true,
          "race": true
        }
      }
    },
    {
      "case": "replacement_address_change",
      "model": "gpt-6-luna",
      "repetition": 3,
      "events": [
        {
          "type": "caller",
          "turn": 1,
          "words": "My desk lamp arrived with a cracked base. Could I get a replacement?"
        },
        {
          "type": "tool",
          "turn": 1,
          "name": "get_order",
          "args": {},
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "item_id": "LAMP-1",
            "item": "Desk lamp",
            "shipping_status": "delivered",
            "tracking_update": "Carrier marked the parcel delivered.",
            "estimated_delivery": null,
            "late_hours": 48,
            "total": 124.7,
            "currency": "USD"
          }
        },
        {
          "type": "tool",
          "turn": 1,
          "name": "check_replacement_availability",
          "args": {
            "item_id": "LAMP-1",
            "damage_description": "cracked base"
          },
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "available": true,
            "offer_id": "REPL-LAMP-1",
            "item_id": "LAMP-1",
            "item": "Desk lamp",
            "damage_description": "cracked base",
            "cost": 0,
            "currency": "USD",
            "destination": "original order address",
            "reason": "The same item is in stock."
          }
        },
        {
          "type": "guidance",
          "turn": 1,
          "reply": "The same desk lamp is available at no charge and would be sent to your original order address. Would you like me to arrange the replacement?",
          "offer_kind": "replacement",
          "offer_ref": "REPL-LAMP-1"
        },
        {
          "type": "presentation",
          "turn": 1,
          "accepted": true,
          "ref": "REPL-LAMP-1",
          "kind": "replacement",
          "source": "scripted text delivery"
        },
        {
          "type": "caller",
          "turn": 2,
          "words": "Only if you send it to my office instead. Can you change the address?"
        },
        {
          "type": "tool",
          "turn": 2,
          "name": "check_credit_eligibility",
          "args": {},
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "eligible": true,
            "quote_id": "CREDIT-20",
            "amount": 20.0,
            "currency": "USD",
            "payment_method": "original payment method",
            "reason": "Verified lateness exceeds 24 hours."
          }
        },
        {
          "type": "guidance",
          "turn": 2,
          "reply": "I can’t change the replacement address; it can only be sent to the original order address. Please contact Blossom Store support to ask about an office delivery. I haven’t arranged the replacement.",
          "offer_kind": "none",
          "offer_ref": ""
        }
      ],
      "ledger": [],
      "first_grade": {
        "pass": false,
        "failures": [
          "routing: turn 2: unexpected proposal check_credit_eligibility"
        ],
        "dimensions": {
          "routing": false,
          "tool_results": true,
          "effects": true,
          "guidance": true,
          "race": true
        }
      },
      "reviewed_grade": {
        "pass": false,
        "failures": [
          "routing: turn 2: unexpected proposal check_credit_eligibility"
        ],
        "dimensions": {
          "routing": false,
          "tool_results": true,
          "effects": true,
          "guidance": true,
          "race": true
        }
      }
    },
    {
      "case": "replacement_address_change",
      "model": "gpt-6.1-terra",
      "repetition": 3,
      "events": [
        {
          "type": "caller",
          "turn": 1,
          "words": "My desk lamp arrived with a cracked base. Could I get a replacement?"
        },
        {
          "type": "tool",
          "turn": 1,
          "name": "get_order",
          "args": {},
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "item_id": "LAMP-1",
            "item": "Desk lamp",
            "shipping_status": "delivered",
            "tracking_update": "Carrier marked the parcel delivered.",
            "estimated_delivery": null,
            "late_hours": 48,
            "total": 124.7,
            "currency": "USD"
          }
        },
        {
          "type": "tool",
          "turn": 1,
          "name": "check_replacement_availability",
          "args": {
            "item_id": "LAMP-1",
            "damage_description": "The base is cracked."
          },
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "available": true,
            "offer_id": "REPL-LAMP-1",
            "item_id": "LAMP-1",
            "item": "Desk lamp",
            "damage_description": "The base is cracked.",
            "cost": 0,
            "currency": "USD",
            "destination": "original order address",
            "reason": "The same item is in stock."
          }
        },
        {
          "type": "guidance",
          "turn": 1,
          "reply": "I can offer a replacement desk lamp at no charge, shipped to your original order address. Would you like me to arrange that?",
          "offer_kind": "replacement",
          "offer_ref": "REPL-LAMP-1"
        },
        {
          "type": "presentation",
          "turn": 1,
          "accepted": true,
          "ref": "REPL-LAMP-1",
          "kind": "replacement",
          "source": "scripted text delivery"
        },
        {
          "type": "caller",
          "turn": 2,
          "words": "Only if you send it to my office instead. Can you change the address?"
        },
        {
          "type": "guidance",
          "turn": 2,
          "reply": "The replacement offer is only for delivery to your original order address. Please contact Blossom Store support to discuss sending it to your office instead.",
          "offer_kind": "none",
          "offer_ref": ""
        }
      ],
      "ledger": [],
      "first_grade": {
        "pass": true,
        "failures": [],
        "dimensions": {
          "routing": true,
          "tool_results": true,
          "effects": true,
          "guidance": true,
          "race": true
        }
      },
      "reviewed_grade": {
        "pass": true,
        "failures": [],
        "dimensions": {
          "routing": true,
          "tool_results": true,
          "effects": true,
          "guidance": true,
          "race": true
        }
      }
    },
    {
      "case": "status_to_damage",
      "model": "gpt-6-luna",
      "repetition": 1,
      "events": [
        {
          "type": "caller",
          "turn": 1,
          "words": "Where’s my order?"
        },
        {
          "type": "withheld",
          "turn": 1,
          "name": "get_order",
          "args": {}
        },
        {
          "type": "caller",
          "turn": 2,
          "words": "Actually, my roommate just brought it in. The lamp is broken."
        },
        {
          "type": "stale_drop",
          "turn": 2,
          "name": "get_order",
          "source_turn": 1,
          "result": {
            "status": "stale",
            "reason": "The caller has already supplied a newer turn."
          }
        },
        {
          "type": "tool",
          "turn": 2,
          "name": "get_order",
          "args": {},
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "item_id": "LAMP-1",
            "item": "Desk lamp",
            "shipping_status": "delivered",
            "tracking_update": "Carrier marked the parcel delivered.",
            "estimated_delivery": null,
            "late_hours": 48,
            "total": 124.7,
            "currency": "USD"
          }
        },
        {
          "type": "guidance",
          "turn": 2,
          "reply": "I found the desk lamp on your order, and the order is marked delivered. What part of the lamp is broken, or what happened to it?",
          "offer_kind": "none",
          "offer_ref": ""
        },
        {
          "type": "caller",
          "turn": 3,
          "words": "The base is cracked."
        },
        {
          "type": "tool",
          "turn": 3,
          "name": "check_replacement_availability",
          "args": {
            "item_id": "LAMP-1",
            "damage_description": "The base is cracked."
          },
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "available": true,
            "offer_id": "REPL-LAMP-1",
            "item_id": "LAMP-1",
            "item": "Desk lamp",
            "damage_description": "The base is cracked.",
            "cost": 0,
            "currency": "USD",
            "destination": "original order address",
            "reason": "The same item is in stock."
          }
        },
        {
          "type": "guidance",
          "turn": 3,
          "reply": "The same desk lamp is available at no charge and would be sent to the original order address. Would you like me to arrange the replacement?",
          "offer_kind": "replacement",
          "offer_ref": "REPL-LAMP-1"
        },
        {
          "type": "presentation",
          "turn": 3,
          "accepted": true,
          "ref": "REPL-LAMP-1",
          "kind": "replacement",
          "source": "scripted text delivery"
        },
        {
          "type": "caller",
          "turn": 4,
          "words": "Yes, send the replacement."
        },
        {
          "type": "tool",
          "turn": 4,
          "name": "create_replacement",
          "args": {
            "offer_id": "REPL-LAMP-1"
          },
          "result": {
            "status": "created",
            "order_id": "ORD-100101",
            "offer_id": "REPL-LAMP-1",
            "replacement_id": "RP001",
            "item": "Desk lamp",
            "cost": 0,
            "currency": "USD",
            "destination": "original order address"
          }
        },
        {
          "type": "guidance",
          "turn": 4,
          "reply": "The replacement desk lamp has been arranged at no charge to your original order address. Your replacement reference is RP001.",
          "offer_kind": "none",
          "offer_ref": ""
        }
      ],
      "ledger": [
        {
          "kind": "replacement",
          "ref": "REPL-LAMP-1"
        }
      ],
      "first_grade": {
        "pass": true,
        "failures": [],
        "dimensions": {
          "routing": true,
          "tool_results": true,
          "effects": true,
          "guidance": true,
          "race": true
        }
      },
      "reviewed_grade": {
        "pass": true,
        "failures": [],
        "dimensions": {
          "routing": true,
          "tool_results": true,
          "effects": true,
          "guidance": true,
          "race": true
        }
      }
    },
    {
      "case": "status_to_damage",
      "model": "gpt-6.1-terra",
      "repetition": 1,
      "events": [
        {
          "type": "caller",
          "turn": 1,
          "words": "Where’s my order?"
        },
        {
          "type": "withheld",
          "turn": 1,
          "name": "get_order",
          "args": {}
        },
        {
          "type": "caller",
          "turn": 2,
          "words": "Actually, my roommate just brought it in. The lamp is broken."
        },
        {
          "type": "stale_drop",
          "turn": 2,
          "name": "get_order",
          "source_turn": 1,
          "result": {
            "status": "stale",
            "reason": "The caller has already supplied a newer turn."
          }
        },
        {
          "type": "tool",
          "turn": 2,
          "name": "get_order",
          "args": {},
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "item_id": "LAMP-1",
            "item": "Desk lamp",
            "shipping_status": "delivered",
            "tracking_update": "Carrier marked the parcel delivered.",
            "estimated_delivery": null,
            "late_hours": 48,
            "total": 124.7,
            "currency": "USD"
          }
        },
        {
          "type": "guidance",
          "turn": 2,
          "reply": "I’m sorry your desk lamp arrived broken. What part is damaged, or what happened to it?",
          "offer_kind": "none",
          "offer_ref": ""
        },
        {
          "type": "caller",
          "turn": 3,
          "words": "The base is cracked."
        },
        {
          "type": "tool",
          "turn": 3,
          "name": "check_replacement_availability",
          "args": {
            "item_id": "LAMP-1",
            "damage_description": "The base is cracked."
          },
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "available": true,
            "offer_id": "REPL-LAMP-1",
            "item_id": "LAMP-1",
            "item": "Desk lamp",
            "damage_description": "The base is cracked.",
            "cost": 0,
            "currency": "USD",
            "destination": "original order address",
            "reason": "The same item is in stock."
          }
        },
        {
          "type": "guidance",
          "turn": 3,
          "reply": "I can offer a replacement desk lamp at no charge, sent to your original order address. Would you like me to arrange that?",
          "offer_kind": "replacement",
          "offer_ref": "REPL-LAMP-1"
        },
        {
          "type": "presentation",
          "turn": 3,
          "accepted": true,
          "ref": "REPL-LAMP-1",
          "kind": "replacement",
          "source": "scripted text delivery"
        },
        {
          "type": "caller",
          "turn": 4,
          "words": "Yes, send the replacement."
        },
        {
          "type": "tool",
          "turn": 4,
          "name": "create_replacement",
          "args": {
            "offer_id": "REPL-LAMP-1"
          },
          "result": {
            "status": "created",
            "order_id": "ORD-100101",
            "offer_id": "REPL-LAMP-1",
            "replacement_id": "RP001",
            "item": "Desk lamp",
            "cost": 0,
            "currency": "USD",
            "destination": "original order address"
          }
        },
        {
          "type": "guidance",
          "turn": 4,
          "reply": "Your replacement desk lamp is arranged at no charge for your original order address. Your replacement reference is RP001.",
          "offer_kind": "none",
          "offer_ref": ""
        }
      ],
      "ledger": [
        {
          "kind": "replacement",
          "ref": "REPL-LAMP-1"
        }
      ],
      "first_grade": {
        "pass": true,
        "failures": [],
        "dimensions": {
          "routing": true,
          "tool_results": true,
          "effects": true,
          "guidance": true,
          "race": true
        }
      },
      "reviewed_grade": {
        "pass": true,
        "failures": [],
        "dimensions": {
          "routing": true,
          "tool_results": true,
          "effects": true,
          "guidance": true,
          "race": true
        }
      }
    },
    {
      "case": "tracking_delivery_conflict",
      "model": "gpt-6-luna",
      "repetition": 3,
      "events": [
        {
          "type": "caller",
          "turn": 1,
          "words": "My lamp arrived with the base cracked. Could you replace it?"
        },
        {
          "type": "tool",
          "turn": 1,
          "name": "get_order",
          "args": {},
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "item_id": "LAMP-1",
            "item": "Desk lamp",
            "shipping_status": "in_transit",
            "tracking_update": "The carrier reports the parcel is in transit.",
            "estimated_delivery": null,
            "late_hours": 48,
            "total": 124.7,
            "currency": "USD"
          }
        },
        {
          "type": "guidance",
          "turn": 1,
          "reply": "I’m sorry, but the carrier still reports the parcel as in transit. Since you say you have it, please contact Blossom Store support to verify delivery before we can check a replacement.",
          "offer_kind": "none",
          "offer_ref": ""
        }
      ],
      "ledger": [],
      "first_grade": {
        "pass": true,
        "failures": [],
        "dimensions": {
          "routing": true,
          "tool_results": true,
          "effects": true,
          "guidance": true,
          "race": true
        }
      },
      "reviewed_grade": {
        "pass": true,
        "failures": [],
        "dimensions": {
          "routing": true,
          "tool_results": true,
          "effects": true,
          "guidance": true,
          "race": true
        }
      }
    },
    {
      "case": "tracking_delivery_conflict",
      "model": "gpt-6.1-terra",
      "repetition": 3,
      "events": [
        {
          "type": "caller",
          "turn": 1,
          "words": "My lamp arrived with the base cracked. Could you replace it?"
        },
        {
          "type": "tool",
          "turn": 1,
          "name": "get_order",
          "args": {},
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "item_id": "LAMP-1",
            "item": "Desk lamp",
            "shipping_status": "in_transit",
            "tracking_update": "The carrier reports the parcel is in transit.",
            "estimated_delivery": null,
            "late_hours": 48,
            "total": 124.7,
            "currency": "USD"
          }
        },
        {
          "type": "guidance",
          "turn": 1,
          "reply": "I’m sorry the desk lamp’s base arrived cracked. The carrier still shows your parcel in transit, so please contact Blossom Store support to verify delivery before a replacement can be arranged.",
          "offer_kind": "none",
          "offer_ref": ""
        }
      ],
      "ledger": [],
      "first_grade": {
        "pass": false,
        "failures": [
          "guidance: turn 1: no_replacement_claim / no_replacement_claim"
        ],
        "dimensions": {
          "routing": true,
          "tool_results": true,
          "effects": true,
          "guidance": false,
          "race": true
        }
      },
      "reviewed_grade": {
        "pass": true,
        "failures": [],
        "dimensions": {
          "routing": true,
          "tool_results": true,
          "effects": true,
          "guidance": true,
          "race": true
        }
      }
    },
    {
      "case": "new_replacement_unconfirmed",
      "model": "gpt-6-luna",
      "repetition": 2,
      "events": [
        {
          "type": "caller",
          "turn": 1,
          "words": "Could you replace my desk lamp? Its base came cracked."
        },
        {
          "type": "tool",
          "turn": 1,
          "name": "get_order",
          "args": {},
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "item_id": "LAMP-1",
            "item": "Desk lamp",
            "shipping_status": "delivered",
            "tracking_update": "Carrier marked the parcel delivered.",
            "estimated_delivery": null,
            "late_hours": 48,
            "total": 124.7,
            "currency": "USD"
          }
        },
        {
          "type": "tool",
          "turn": 1,
          "name": "check_replacement_availability",
          "args": {
            "item_id": "LAMP-1",
            "damage_description": "The base came cracked."
          },
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "available": true,
            "offer_id": "REPL-LAMP-1",
            "item_id": "LAMP-1",
            "item": "Desk lamp",
            "damage_description": "The base came cracked.",
            "cost": 0,
            "currency": "USD",
            "destination": "original order address",
            "reason": "The same item is in stock."
          }
        },
        {
          "type": "guidance",
          "turn": 1,
          "reply": "The same desk lamp is available at no charge and would be sent to your original order address. Would you like me to arrange the replacement?",
          "offer_kind": "replacement",
          "offer_ref": "REPL-LAMP-1"
        },
        {
          "type": "presentation",
          "turn": 1,
          "accepted": true,
          "ref": "REPL-LAMP-1",
          "kind": "replacement",
          "source": "scripted text delivery"
        },
        {
          "type": "caller",
          "turn": 2,
          "words": "Yes, send a replacement to the address on the order."
        },
        {
          "type": "tool",
          "turn": 2,
          "name": "create_replacement",
          "args": {
            "offer_id": "REPL-LAMP-1"
          },
          "result": {
            "status": "unconfirmed",
            "reason": "The outcome could not be confirmed. Do not resubmit. Contact support."
          }
        },
        {
          "type": "guidance",
          "turn": 2,
          "reply": "I couldn’t confirm whether the replacement was submitted. Please contact Blossom Store support to check the order; I won’t submit it again.",
          "offer_kind": "none",
          "offer_ref": ""
        },
        {
          "type": "caller",
          "turn": 3,
          "words": "Can you just submit it again so we know it went through?"
        },
        {
          "type": "tool",
          "turn": 3,
          "name": "get_order",
          "args": {},
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "item_id": "LAMP-1",
            "item": "Desk lamp",
            "shipping_status": "delivered",
            "tracking_update": "Carrier marked the parcel delivered.",
            "estimated_delivery": null,
            "late_hours": 48,
            "total": 124.7,
            "currency": "USD"
          }
        },
        {
          "type": "guidance",
          "turn": 3,
          "reply": "I can’t submit it again because the first request’s outcome is still unconfirmed. Please contact Blossom Store support to check whether the replacement went through.",
          "offer_kind": "none",
          "offer_ref": ""
        }
      ],
      "ledger": [
        {
          "kind": "replacement",
          "ref": "REPL-LAMP-1"
        }
      ],
      "first_grade": {
        "pass": true,
        "failures": [],
        "dimensions": {
          "routing": true,
          "tool_results": true,
          "effects": true,
          "guidance": true,
          "race": true
        }
      },
      "reviewed_grade": {
        "pass": true,
        "failures": [],
        "dimensions": {
          "routing": true,
          "tool_results": true,
          "effects": true,
          "guidance": true,
          "race": true
        }
      }
    },
    {
      "case": "new_replacement_unconfirmed",
      "model": "gpt-6.1-terra",
      "repetition": 2,
      "events": [
        {
          "type": "caller",
          "turn": 1,
          "words": "Could you replace my desk lamp? Its base came cracked."
        },
        {
          "type": "tool",
          "turn": 1,
          "name": "get_order",
          "args": {},
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "item_id": "LAMP-1",
            "item": "Desk lamp",
            "shipping_status": "delivered",
            "tracking_update": "Carrier marked the parcel delivered.",
            "estimated_delivery": null,
            "late_hours": 48,
            "total": 124.7,
            "currency": "USD"
          }
        },
        {
          "type": "tool",
          "turn": 1,
          "name": "check_replacement_availability",
          "args": {
            "item_id": "LAMP-1",
            "damage_description": "Its base came cracked."
          },
          "result": {
            "status": "ok",
            "order_id": "ORD-100101",
            "available": true,
            "offer_id": "REPL-LAMP-1",
            "item_id": "LAMP-1",
            "item": "Desk lamp",
            "damage_description": "Its base came cracked.",
            "cost": 0,
            "currency": "USD",
            "destination": "original order address",
            "reason": "The same item is in stock."
          }
        },
        {
          "type": "guidance",
          "turn": 1,
          "reply": "I can offer the same desk lamp at no charge, shipped to your original order address. Would you like me to arrange that?",
          "offer_kind": "replacement",
          "offer_ref": "REPL-LAMP-1"
        },
        {
          "type": "presentation",
          "turn": 1,
          "accepted": true,
          "ref": "REPL-LAMP-1",
          "kind": "replacement",
          "source": "scripted text delivery"
        },
        {
          "type": "caller",
          "turn": 2,
          "words": "Yes, send a replacement to the address on the order."
        },
        {
          "type": "tool",
          "turn": 2,
          "name": "create_replacement",
          "args": {
            "offer_id": "REPL-LAMP-1"
          },
          "result": {
            "status": "unconfirmed",
            "reason": "The outcome could not be confirmed. Do not resubmit. Contact support."
          }
        },
        {
          "type": "guidance",
          "turn": 2,
          "reply": "I couldn’t confirm whether the replacement was placed. Please contact Blossom Store support to check the record.",
          "offer_kind": "none",
          "offer_ref": ""
        },
        {
          "type": "caller",
          "turn": 3,
          "words": "Can you just submit it again so we know it went through?"
        },
        {
          "type": "guidance",
          "turn": 3,
          "reply": "I can’t resubmit it because the first request may have gone through. Please contact Blossom Store support to check the replacement record.",
          "offer_kind": "none",
          "offer_ref": ""
        }
      ],
      "ledger": [
        {
          "kind": "replacement",
          "ref": "REPL-LAMP-1"
        }
      ],
      "first_grade": {
        "pass": true,
        "failures": [],
        "dimensions": {
          "routing": true,
          "tool_results": true,
          "effects": true,
          "guidance": true,
          "race": true
        }
      },
      "reviewed_grade": {
        "pass": true,
        "failures": [],
        "dimensions": {
          "routing": true,
          "tool_results": true,
          "effects": true,
          "guidance": true,
          "race": true
        }
      }
    }
  ],
  "comparisons": {
    "matrix-v2": {
      "gpt-6-luna": {
        "n": 48,
        "frozen_pass": 46,
        "revised_pass": 46,
        "reviewed_pass": 46
      },
      "gpt-6.1-terra": {
        "n": 48,
        "frozen_pass": 46,
        "revised_pass": 48,
        "reviewed_pass": 48
      }
    },
    "new-phrases-v3": {
      "gpt-6-luna": {
        "n": 20,
        "frozen_pass": 20,
        "revised_pass": 20,
        "reviewed_pass": 20
      },
      "gpt-6.1-terra": {
        "n": 20,
        "frozen_pass": 20,
        "revised_pass": 20,
        "reviewed_pass": 20
      }
    },
    "combined": {
      "gpt-6-luna": {
        "n": 68,
        "frozen_pass": 66,
        "revised_pass": 66,
        "reviewed_pass": 66
      },
      "gpt-6.1-terra": {
        "n": 68,
        "frozen_pass": 66,
        "revised_pass": 68,
        "reviewed_pass": 68
      }
    }
  }
}